Cuci2 Slot Privacy Policy – Malaysia Data Protection

1. Information We Collect

1.1 Information You Provide Directly

When you register an account, use our services, or contact the Cuci2 Slot support team, we may collect the following information:

• Full name as stated on your MyKad
• MyKad number (for KYC identity verification purposes)
• Active email address
• Malaysian mobile phone number
• Date of birth (to verify that you are 18 years of age or older)
• Current residential address in Malaysia
• Payment method details (bank account number, Touch 'n Go eWallet number, GrabPay, Boost, ShopeePay, DuitNow, or FPX)

1.2 Automatically Collected Information

When you browse or use the Cuci2 Slot platform, our systems automatically record technical information such as:

• Your device's IP address
• Browser type and version used
• Device operating system (iOS, Android, Windows)
• Pages visited and time spent on each page
• Login and logout session information
• Deposit and withdrawal transaction records
• Gaming history (slots, Live Casino, blackjack, football betting, badminton, virtual sports)

1.3 Information From Third-Party Sources

In certain circumstances, we may receive additional information about you from legitimate sources, such as third-party identity verification agencies, payment service providers (including Maybank2u and CIMB Clicks), or relevant authorities for legal compliance purposes.

2. How We Use Your Information

Cuci2 Slot uses collected personal information exclusively for legitimate purposes directly related to platform operations. Below is a summary of how your data is used:

We will not use your data for any purpose beyond those stated above without first informing you and obtaining the appropriate consent.

3. Data Storage & Security

3.1 Technical Security Measures

Cuci2 Slot implements multiple layers of technical security to protect your personal data against unauthorised access, disclosure, alteration, or destruction:

• 256-bit SSL Encryption: All data transmitted between your device and Cuci2 Slot's servers is protected with industry-standard encryption.
• Secure password storage: Your account password is stored in a hashed format that cannot be recovered by anyone, including our own staff.
• Two-factor authentication (2FA): We strongly encourage enabling 2FA to add an extra layer of protection to your account.
• Continuous security monitoring: Our systems monitor for suspicious activity 24 hours a day, 7 days a week.
• Internal access controls: Only authorised personnel may access members' personal data, and every access is logged.

3.2 Storage Location

Cuci2 Slot members' personal data is stored on protected servers. Where data needs to be transferred or processed outside Malaysia, we ensure equivalent protection is provided in accordance with the requirements of PDPA 2010.

4. Sharing Information With Third Parties

Cuci2 Slot shares your personal data only in the following limited and legitimate circumstances:

4.1 Trusted Service Providers

We work with carefully selected third-party service providers to support the operation of our platform, including payment processors (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX via Maybank2u and CIMB Clicks), gaming software providers, and identity verification service providers. All these providers are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes.

4.2 Legal Requirements

Cuci2 Slot may disclose your personal information if required by Malaysian law, court order, or a request from a competent authority such as Bank Negara Malaysia, the Companies Commission of Malaysia (SSM), or a relevant enforcement agency. In such cases, we will endeavour to notify you in advance unless prohibited by law.

4.3 What We Do Not Do

• We do not sell your personal data to any third party.
• We do not share your data with third-party advertisers without your explicit consent.
• We do not permit other companies from using your data for their own marketing purposes.

5. Cookies & Tracking Technologies

The Cuci2 Slot platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions smoothly. Cookies are small text files stored on your device when you visit our website.

5.1 Types of Cookies Used

• Essential Cookies: Required for core platform functions such as login sessions and transaction security. Cannot be disabled.
• Preference Cookies: Saves your preferences such as language (Bahasa Melayu) and display format for a more convenient experience on return visits.
• Analytics Cookies: Helps us understand how members use the platform so we can make continuous improvements.
• Marketing Cookies: Used to display relevant promotions to you based on your gaming preferences (with your consent).

You can control or disable cookies through your browser settings at any time. However, disabling essential cookies may affect the functionality of the Cuci2 Slot platform.

6. Your Rights as a Member

As a Cuci2 Slot member based in Malaysia, you have certain rights regarding your personal data under the Personal Data Protection Act 2010 (PDPA):

• Right of Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may request that we correct any data that is inaccurate or incomplete.
• Right to Withdraw Consent: You may withdraw your consent to certain data processing activities (such as marketing) at any time.
• Right to Restrict Processing: Under certain circumstances, you may request that we restrict how we use your data.
• Right to Lodge a Complaint: You have the right to lodge a complaint with Malaysia's Personal Data Protection Commissioner if you believe your rights have been violated.

To exercise any of these rights, please contact the Cuci2 Slot support team by email at support@cuci2slot.click. We will process your request within 14 business days.

7. Children's Data

The Cuci2 Slot platform is exclusively for adults aged 18 years of age and above only. We do not intentionally collect or process personal data from individuals under the age of 18. If we discover that a user under 18 has registered an account by providing false information about their age, the account will be terminated immediately and all related data will be deleted from our systems.

If you are a parent or guardian who believes your underage child has registered on our platform, please contact us immediately at support@cuci2slot.click so that we may take the appropriate action as promptly as possible.

8. Cross-Border Data Transfers

In the course of operating the Cuci2 Slot platform, your personal data may need to be processed or stored on servers located outside Malaysia — for example, by international gaming software providers we work with. In all such cases, Cuci2 Slot ensures that:

• Data transfer agreements meeting Malaysia's PDPA standards have been signed with all relevant parties.
• An equivalent level of data protection to that provided in Malaysia is maintained wherever data is transferred.
• Your data is not exposed to heightened security risks during or after the transfer process.

9. Data Retention Period

Cuci2 Slot retains your personal data only for as long as necessary to fulfil the original purpose of collection, or as required by Malaysian law. Specifically:

• Active account data: Retained for the duration of the active account and until 7 years after account closure for financial record-keeping and legal compliance purposes.
• Financial transaction records: Retained for a minimum of 7 years in line with Malaysian financial regulatory requirements.
• Customer support communication logs: Retained for 3 years after the last interaction.
• Cookies data: Expiry varies by cookie type (from a few minutes up to a maximum of 1 year).

Once the retention period expires, your data will be securely deleted or permanently anonymised using industry-recognised methods.

10. Privacy Policy Amendments

Cuci2 Slot reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, the latest legal requirements, or platform enhancements. The date of the most recent amendment will always be displayed at the top of this page.

For amendments that are significant or material in nature — such as changes to how we share data with third parties — we will notify active members via their registered email or in-platform notification at least 14 days before the changes take effect. Continued use of the Cuci2 Slot platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or how we handle your personal data, please contact the Cuci2 Slot Data Privacy Officer through the following channels:

• Email: support@cuci2slot.click
• Live Chat: Available 24/7 directly on the cuci2 slot platform
• Frequently Asked Questions: Visit our FAQ page

Our team will respond to all privacy-related enquiries within 3 to 5 business days in Bahasa Malaysia or English, whichever you prefer.